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Modify closed ticket open beta participant survey

  • July 23, 2024
  • 3 replies
  • 0 views
Chaitali

On June 12, 2024, we introduced the modify closed tickets feature in an open beta. This feature allows you to modify closed tickets by editing their tags. 

Currently, we're working on enhancing this feature by providing the capability to modify closed tickets' subject and priority fields. We'd like to hear from you about which additional ticket fields you need to edit on closed tickets so that we can prioritize these in our roadmap. 

Please take a few minutes to fill out this User Survey. Your feedback is important and provides us with additional insight as we build our future roadmap. 

Thank you for participating in this beta and sharing your feedback!

    3 replies

    M

    Hello @Chaitali Pathak , I would love to give you pointers for what to add next but I don't have a google email address and your survey requires oneā€¦.So I will let you know my thoughts in this comment :-) I think that we are many users frustrated because we can't edit our custom fields on closed tickets, so I vote that those fields should be prioritized next. Thank you!

      Chaitali
      • Chaitali
      • Author
      • July 23, 2024
      Hi Marie,
       
      Thank you for letting us know, I have fixed the user-survey form issue, the google e-mail id is not mandatory now! I would be grateful, if you could fill up the survey. Thank you very much for your response in the comment section. 
       
      Chaitali
      • Chaitali
      • Author
      • July 23, 2024

      Hi @Marie-Nancy,

      Thank you for letting us know about the  user survey form issue, I have fixed the same; the Google email ID is no longer mandatory. I would be grateful if you could fill out the survey.  Thank you very much for your response in the comment section.

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