We have a lot of team-to-team tickets, so with MCE, all comments are from agents and hence, have a gray background. It would be nice if the agent requester's comments were green to differentiate the resolver comments from the requester comments.
Modern conversation color of agent requester
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Thanks for sharing your suggestion! We appreciate your input and will keep it in mind as we move forward. Your feedback is invaluable to us and helps us improve our products and services.
Best,