Hi, Pablo here.
I wanted to ask if there's any time estimated to add in the Messaging or Support part of the report the tickets of social media (whatsapp, Instagram Directs, FB Messenger, among others) into the report, because I have some clients wondering why their agents don't have any ticket in the "assigned tickets" part.
You can get there through "Live data (including Messaging)", then in the "Support:/Messaging: Connected Agents".