- From what I remember, the non-MCE version had a notification confirming that my in-progress messages were being saved as drafts, which is really helpful and necessary. Please bring this back.
- Additionally, there was a confirmation prior to submitting a public reply. I can see how some people might find that annoying, so maybe it should be a preference, but it was helpful having that final check to confirm that a public response was about to go out. Please add this back in some way.
- Another related idea is the ability to UNDO a reply, which is a standard action in Gmail and all email applications now. This is a setting with options such as 5, 10, 20, or 30 second delays in the actual sending of all messages so that you can retract it if you accidentally pushed the send button or realize something shortly after hitting it.
- Our customer requests are 100% via the Zendesk webform and email. We need all of the IP address info in the Context Panel that Chat/Message channels provide.
- Additionally, we need read receipts for when a user either reads our email or views our reply on our website. This should not just be available for non-email channels.
Thank you!
