Hello,
I try to add custom fields as described in the documentation:
https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/android/activity_builders/#withcustomfields
So I use withCustomFields function of RequestActivity builder.
Unfortunately this only works for one case out of two.
1. Start conversation from Help screen (HelpCenterActivity) on right bottom button click - in this case everything is ok.
2. Start conversation from My tickets screen (HelpCenterActivity >> RequestListActivity) - in this case custom fields are missing.
I researched code and discovered issue in RequestListActionHandler class on 34 line:
RequestListConfiguration config = (RequestListConfiguration)ConfigurationUtil.fromMap(data, RequestListConfiguration.class);
data param contains HelpCenterConfiguration, so fromMap function return null and for this reason my custom fields are missing in zendesk tickets.
Could you help me with this issue?
Thanks,
Alexander