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Missing custom fields in zendesk tickets

  • November 23, 2021
  • 0 replies
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Aliaksandr

Hello,

I try to add custom fields as described in the documentation:

https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/android/activity_builders/#withcustomfields

So I use withCustomFields function of RequestActivity builder.
Unfortunately this only works for one case out of two.

1. Start conversation from Help screen (HelpCenterActivity) on right bottom button click - in this case everything is ok.

2. Start conversation from My tickets screen (HelpCenterActivity >> RequestListActivity) - in this case custom fields are missing.


I researched code and discovered issue in RequestListActionHandler class on 34 line:

RequestListConfiguration config = (RequestListConfiguration)ConfigurationUtil.fromMap(data, RequestListConfiguration.class);

data param contains HelpCenterConfiguration, so fromMap function return null and for this reason my custom fields are missing in zendesk tickets.

Could you help me with this issue?

Thanks,
Alexander