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MIgrating to agent workspace

  • February 17, 2022
  • 1 reply
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Gerardo11

Hi, 

We are considering to migrate to the new agent workspace. 

In this prospective I have some doubts. 

I did not find any information about integrations, api connections or any downloaded app. 

Will this be affected to migrating to the new workplace?

Or is it only for the chat?

Thanks in advance

      1 reply

      Dion12
      • Dion12
      • February 17, 2022
      Hey Gerardo,

      All your integrations, API connections, and downloaded apps will not be affected when you migrate to the agent workspace. You may just need to update your chat settings to make sure that chats are routed to your agents.

      Please see these articles for more information:
      Evaluating your account for migration to the Zendesk Agent Workspace
      Getting started for administrators in the Zendesk Agent Workspace

      Regards,

      Dion
      Customer Advocate
      Zendesk
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