Does anyone have any recommendations on the best way to map the workflows when migrating from another service? We have been using Pipedrive for sales and CS for almost 2 years and are making the move to Zendesk. Because we are moving everything under one platform I'd like to clearly map out the needs of the teams and how that relates to current workflows and what Zendesk can support.
Migrating from Pipedrive
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Sorry for the late response – have you seen our Launch Guide? Launch guide for Zendesk Suite