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Merging tickets

  • January 21, 2020
  • 2 replies
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I know how to merge tickets together, however it would be helpful for us to see clearly which is the 'master' ticket 

Currently, once you have chosen the tickets you want to merge, it says 'You are about to merge ticket #101346 into ticket #101406'  

however It would be helpful to see clearly 101406 is the Master so there is no confusion.

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2 replies

  • January 21, 2020

Hi Billie-Jean

I know the headline of the "merge" box something along the lines of "You are about to merge ticket #101346 into ticket #101406'", but have you noticed the text below actually tells you exactly which ticket is being closed and which one is updated?


  • Author
  • January 21, 2020

I didnt notice this, thanks for the heads up! this will help