merging one admin user with another

Hello Brandon,

I guess the better option is to downgrade the current administrator and add a new one.

„To remove an agent

1. Make sure to reassign all the tickets currently assigned to the agent.
2. Open the agent's profile page. Click Manage > People > Agents, and then click the Edit button on the right side of the agent's name.
3. Downgrade the agent by selecting End-user as the new Role.
4. Confirm that you want to downgrade the agent's role.
5. Update any triggers and automations that auto-assigned tickets to the agent.“

https://support.zendesk.com/hc/en-us/articles/203661986-Adding-end-users-agents-and-administrators#topic_ymb_pwp_sj

Best Regards,
Nils

We also have a good document about this: Best practices for removing agents.

Hope that helps!

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