Managing Links

Hi everybody,

I'm pleased to let you know that the Help Center Export app was approved by Zendesk and it's available now on the Apps Marketplace. You can give it a try here.

It's very good news everybody!!!!
The Help Center Export app from Swifteq does a brilliant job of checking any type of broken link (well, all the ones I could possibly think of).
It checks broken links to archived articles, draft articles, links to an article not available to Everyone and so needs a login, external links (yippee!!), draft articles added to KC as a URL, URL links to sections in KC, links to download a file, links to an embedded video, and even broken images where an image has been copied from an article that is then archived.

It allows you to run the check on an ad hoc basis and a scheduled basis. I am still waiting for my admin people to set up our subscription so I can test the scheduled run and will let you know about that. But, thankfully, it looks like we now have a solution to this.

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This comment has been edited by the Zendesk Community Team so that the link points to the Apps Marketplace listing, in keeping with our Code of Conduct

@Sorin Alupoaie Thank you for the link to your app! I'm definitely interested in trying it. Like others, I need a way to manage links and export the KB. 

@Kim Nylander certainly, I've sent you the invite email earlier.

@Sorin Alupoaie Thank you! I was able to use the Help Center Export app. Perfect! This was exactly what I needed. 

We need to have a way to see incoming links on every article - even if it's just the incoming links from other articles. This is critical. We have over 700 articles. We are optimizing those articles to work with Answer Bot. This means we are updating hundreds of titles. This also means that the titles that are linked throughout the knowledge base from other articles are now incorrect and there's no way to identify them unless we happen to come across them and notice them. This makes our knowledge base look unprofessional. Help! This should be an easy click of a button - see SharePoint Wiki for an example of how this works.  

Note: I cannot rely on the 3rd party app mentioned in this thread. My company cannot approve it for reasons I won't go into here.  

@Casey Birkholz I would much rather have an integrated link checker. It would make my life a lot easier instead of splitting time between Google Analytics and checking exported reports. 

MediaWiki has reports that provide data for broken links, old articles, article length/word count, etc. Every article has information on where that article links and what links to that article. I just changed one article title and had no easy way to see what other articles I needed to update links.

Good luck with your project. I hope you find an easier solution. 

Hi @Sorin Alupoaie

The broken links report is just what we were looking for!

Can you tell me why SOME of our youtube videos and some article images are on the broken links report when they are not broken? Is there something in these types of links that we can change that would prevent them from appearing on the report? 

Thank you for your help!

@Melody Quinn certainly. I will follow up with an email

Thank you so much!