Make chat widget available for certain ORG tags

Here's a script that you can use on your website to show the widget on selected customers only

<script type="text/javascript">

if(HelpCenter.user.tags.indexOf('vip_chat') > -1)
{ //Checks to see if a certain tag is associated with the logged-in user
console.log('I have the tag');
window.$zopim||(function(d,s){var z=$zopim=function(c){z._.push(c)},$=z.s= d.createElement(s),e=d.getElementsByTagName(s)[0];
z.set=function(o){z.set. _.push(o)};
z._=[];z.set._=[];
$.async=!0;$.setAttribute('charset','utf-8');
$.src='//v2.zopim.com/?ACCOUNTKEY';
z.t=+new Date;
$. type='text/javascript';
e.parentNode.insertBefore($,e)
})(document,'script');
}

</script>

Hi David,

If you want to simply suppress the chat feature of the web widget, but leave other options available (if you have them), you could use the following:

<script type="text/JavaScript">
window.zESettings = {
 webWidget: {
 chat: {
 suppress: true
 },
 }
};
</script>

If you want to hide the whole widget you can do that too:

<script>
  zE(function() {
    zE.hide();
  });
</script>

If you're using the chat widget (not the web widget) you can hide that too, like this:

<script>
 
 $zopim(function() {
 $zopim.livechat.button.hide();
 });
 
</script>

I haven't included the conditions for suppressing/hiding the elements because you appear to have that part covered (also I wouldn't know where to begin with that ;))

Hope that helps you out.

Thanks for the suggestion Jacob!

Hello @fernando,

Is it possible to include multiple user tags?  Maybe switch out 'if' with a Case?  We're trying to show our chat only to users within certain countries (users are tagged with country code).  Will your example still work?  Or would I need to duplicate this for each tag?

Also, the Account Key, is that a token or our account domain?

Thank you,

Amanda