Hello,
iam looking for a way to gather information about emails that were sent via Zendesk to our customers. Some of our customers notified us about them not getting our email responds. Only CCs of those tickets are notified in that case. Is there a log where I can view all outgoing emails from Zendesk?
Thanks in advance!
Kind regards,
Simon
Simon
If you are on the Enterprise Plan, there is a mail archive feature.
Otherwise, check the 'Show Events' option when viewing a ticket in Support to ensure triggers and automatons are firing as expected.
Hi Graeme Carmichael,
we are on the Professional plan, but the Show Events option is exactly what i was looking for. Thank you very much!
Regards,
Simon
Hi, since there was no update on how it was resolved- can you please add something on how to find the log of the outgoing emails?
I'm aware of the "events" part of the tickets, but need the general log of all the outbound emails.
Is there such a thing in Zendesk?
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Hey Itamar,
Thanks for reaching out to us on this. When it comes to being able to show logs of outbound emails on tickets, this will have to be a feature request as currently we do not have plans to add this as part of events. You can create a post here if you have some time.
Having said that, we have our article here on how to check if emails were successfully sent within the events that could help with troubleshooting any outbound email issues.
Lastly, if you find that after that you are still not able to confirm the send and delivery, you are more than welcome to reach out to us via Live Chat so we can take your case on and investigate further. Let us know if you need anything else!
Russell