Links in the trigger responses

Hi Nikos,

Have you looked into using markdown for this purpose?

https://support.zendesk.com/hc/en-us/articles/203691016-Formatting-text-with-Markdown

Phil

Thanks Phil,

I tried it but doesn't seem to work - it doesn't parse the markdown.. the trigger email text seems to be plain text..?

Hi Nikos,

That's strange. And you have enabled markdown, right?

https://support.zendesk.com/hc/en-us/articles/203661586-Enabling-Markdown

If so, you might need to contact support@zendesk.com.

Phil
Nexmo

You cannot use markdown within the trigger response. Instead, use HTML.

• <a href="http://myaddress.com/">My Text</a>

Very useful Graeme Carmichael, thank you!

Graeme,

We have a similar need... where do you input this HTML code, in the body of the trigger response?

Thanks for the help!

Sahar

Sahar

Yes that is correct, place the code in the body of your trigger response.

I was initially using the following to send hyperlinked ticket titles in Teams notification automations but it's just sending a blank payload now.  Has something changed or did I screw something up?

{ "text" : " <{{ticket.url}}|{{ticket.title}}> " }

Hi Ben! I answered your question in another thread, but for everyone else's reference the above syntax won't render in trigger or automation email notifications. You'll need to use HTML:

<a href="{{ticket.link}}">{{ticket.title}}</a>

why doesn't the default trigger response (to an initial ticket submission) use the standard formatting?

For example, this below does not seem to create a link (as I expect it should), in the email sent to the requestor:

• Your request (#{{ticket.id}}) has been received and is being reviewed by our support staff.

Neither does this:

• Your request <a href="{{ticket.link}}">{{ticket.title}}</a> has been received and is being reviewed by our support staff.

Simple question:  how do I create LINKS to the ticket for the requestor, in the initial response email??

 Hello Joe,

With some testing, I was able to create a trigger that sent the initial link as described in our comments above.  

I am going to create a ticket on your behalf in Support and see if I can get some more account specific information to help see what is happening in your testing.

Hey! I tried adding <a href="link">link</a> to my trigger but when I tested it, the link wasn't clickable and just reads as plain text - does anyone know what I can do about this?