We have recently expanded the usage of zendesk support in our company and now are including other departments.
We have had issues when an agent replies to a ticket via an email thread instead of via the interface and sent internal comms to external parties.
I understand we can turn off Agent public replies via email but we find this feature really useful in our support department.
Is there a way we can limit public replies via agents email to users on our domain or certain users groups within zendesk.
