Limit customer to X Tickets per day ? | Community
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Limit customer to X Tickets per day ?

  • August 16, 2018
  • 4 replies
  • 0 views
C

I have a customer who creates 10 tickets a day.  Nothing we do/say stops him.  


I'd like to set a max ticket limit somewhere / somehow.

Anybody have experience doing this??

Please help.

-Cathy

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    4 replies

    J
    • Jessie17
    • August 21, 2018

    Hi Cathy!

    That's a really challenging situation. Unfortunately, it's an all-or-nothing scenario in Zendesk. Either all his tickets come in, or you suspend him so he can't submit any tickets at all.

    Hopefully some other folks in the Community have some wisdom to share on this!

    F
    • Fernando28
    • August 21, 2018

    Hi Cathy,

     

    What is the max number of ticket you want to restrict him to open on a day?

    C
    • Cathy14
    • Author
    • August 21, 2018

    Hi Jessie and Fernando.

    Thanks for the replies.

    I would like to limit them to 1 per day.

    Thanks,

    Cathy

    F
    • Fernando28
    • August 21, 2018

    The only workaround I can think of is to use Zendesk API against a URL target where you add today's date as a tag to the end user profile when he opens a ticket, and check against the tag to decline the requests.  

    PUT /api/v2/users/{id}/tags.json

    Then set up an automation that cleans the tag at the beginning of each day

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