Launching Tymeshift Data Generator Tool & Tymeshift Discovery/Demo Course | Community
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Launching Tymeshift Data Generator Tool & Tymeshift Discovery/Demo Course

  • October 3, 2023
  • 2 replies
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Anurag11

Hello, Everyone!

 We've just added two new courses to the partner training portal:

1. Tymeshift Solution Consultant Discovery and Demo Course: This course is designed to teach you how to effectively discover customer need for a WFM solution and demonstrate Tymeshift as a Solution in your role as Solution Consultant. It's a valuable addition to our GTM (Go-to-Market) and Technical courses.

2. Tymeshift Data Generator: This highly requested feature has finally arrived!  It outlines the process and access to a custom tool to create demo data in your Zendesk Tymeshift trial instance.

It involves creating a new Zendesk and a new Tymeshift instance and will be sponsored by Zendesk. Please follow the sponsorship process for this by contacting Partners@zendesk.com 

 For any technical issues with the tool, please contact PartnerServices@zendesk.com

 

      2 replies

      Adriana14
      • Adriana14
      • October 18, 2023

      Hi, Anurag!
      I downloaded the Tymeshift data generator so that I could conduct product demos. However, the application is not functioning correctly. When navigating to the Forecast screen, the data is generated, but when I go to the Schedule screen, the data for most agents is not generated. In fact, the entire data visualization is different from what I saw in the instructional video within the app.

      I had to create a new sponsored platform because the app does not work on the already configured platforms, and even then, the provided data is not sufficient for us to present the demos.

      How can I proceed in this case?

      Thank you very much, and I look forward to your response!

      Shaun16
      • Shaun16
      • October 23, 2023

      Hi Adriana, 

      Thanks for bringing this to our attention. I have taken the liberty of creating a support ticket on your behalf regarding this. Please allow us to investigate and come back to you via the ticket. 

      Thanks, 

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