Know the URL of the page from a callback request (integrated widget) | Community
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Know the URL of the page from a callback request (integrated widget)

  • July 29, 2019
  • 3 replies
  • 0 views
G

Hi there,

I would like to know if it would be possible to get the URL of the visitor when this one is requesting a call back from our website ?

We are getting this information from all other channel (chat, offline message ...) but not from callback request

This feature is crucial on our business as it allow us to know which product they are looking before assisting them

Thank you very much,

    3 replies

    Devan
    • Devan
    • August 2, 2019

    Hello Gilles,

    This is not a possibility as the base program stands. The URL information doesn't make it back to the ticket is it becomes a callback.

    Best Regards.

    G
    • Gilles13
    • Author
    • August 12, 2019

    Thank you Devan for the reply,

     

    And why not ? :)

    Is it technically impossible or is it a choice ?

    Brett13
    • Brett13
    • Community Manager
    • August 19, 2019

    Hey Gilles,

    This may not have been built in because the developers were not aware of the need. I'll pass feedback along to the appropriate team so they know there's interest in this functionality :)

    Cheers!

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