I have a pretty basic setup, where I have 4 JIRA fields mapping to Zendesk, and only that direction. The fields are:
All of the Zendesk fields are "Text" type fields.
Behaviors I'm noticing:
- JIRA Ticket Number seems to be the most consistent in working
- JIRA Status is inconsistent, I'll have 8 Zendesk tickets all linked to the same JIRA, and 4 of them will have JIRA status showing in Zendesk, and the other 4 won't. Of the 4 that do have it, it's not accurate - it will be something like "Open" instead of the "Ready for Test" that the JIRA status should actually be.
- Sprint never comes through
- Fix Version/s never comes through
Any thoughts on this?
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