Hi, currently some users of our product in China tell that they cannot access Zendesk without using VPN. I guess Zendesk is blocked by Great Firewall, but have you already caught such information? Is Zendesk available in China without VPN access?
We use Zendesk as FAQ page and some other contents. We need to consider converting the contents from Zendesk and creating another page if Zendesk is not available in China without VPN.
Thank you.
Hi Yasutaka,
Thank you for your question! Zendesk does not explicitly prohibit any of its products on mainland China, but we cannot currently guarantee the reliability of our services because of how Chinese ISPs dynamically change what they block and permit access to. Since we have no control over this, we cannot offer a perfect solution, although VPNs are usually a good workaround.
For more info on this I would recommend you to check this article on our Knowledge Base: Accessing Zendesk in Mainland China.
I hope this was helpful!
Hi Team
Affected Branch: CNSHA, CNTSN
VPN: ZScaler
received request from FUO IT that work from home user failed to access to Zendesk is because Zendesk disabled 58.220.95.0/24 traffic
is it possible to release the block at Zendesk side so that users using VPN ZScaler could work with Zendesk?
Quote
We have received feedback from SHA colleagues working from home that they cannot access ZenDesk while using ZScaler.
We checked with the ZScaler Team and got feedback that Zendesk disabled 58.220.95.0/24 traffic.
/Quote
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A support ticket has been created for you regarding this concern. Kindly wait for an email from our team. Thanks!