Is there a way to identify number of agents worked / involved per ticket(not just assigned) from Support Dataset | Community
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Is there a way to identify number of agents worked / involved per ticket(not just assigned) from Support Dataset

  • August 25, 2023
  • 1 reply
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Krishna12

I am looking to find out Avg. number of agents involved in resolving each ticket. Is there a simple way using Support Dataset in ZD Explore to query this avg.agent / ticket or the Dcount of agents for each ticket. 

 

Thanks,

Krishna 

    1 reply

    Karen13
    • Karen13
    • August 25, 2023

    Hi Krishna, 

    This space is for posts relating to the Agent state and activity EAP in Explore. To get more visibility on your post I would recommend moving it to the general Explore space within the community, linked here.

    Thanks, 

    Karen

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