Is there a way to add a CC to the web widget so that a user can enter other team members to copy on the ticket? | Community
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Is there a way to add a CC to the web widget so that a user can enter other team members to copy on the ticket?

  • May 31, 2021
  • 2 replies
  • 0 views
6

s there a way to add a CC to the web widget so that a user can enter people that he/she like to copy on the ticket?    

      2 replies

      A
      • Andrew42
      • May 31, 2021

      Not in the standard one.
      Possibly if you build your own with the API.

      P
      • Paul29
      • July 26, 2021

      Hi,

      I use the Web Widget in applications and webpages. Zendesk should add CC for users to add contacts. The previous version had a CC box for users to enter CC's.

      My Customers/Users are always asking for it to be added.

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