Is there a way to add a CC to the web widget so that a user can enter other team members to copy on the ticket? | Community
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Is there a way to add a CC to the web widget so that a user can enter other team members to copy on the ticket?

  • May 31, 2021
  • 2 replies
  • 0 views

s there a way to add a CC to the web widget so that a user can enter people that he/she like to copy on the ticket?    

2 replies

  • May 31, 2021

Not in the standard one.
Possibly if you build your own with the API.


  • July 26, 2021

Hi,

I use the Web Widget in applications and webpages. Zendesk should add CC for users to add contacts. The previous version had a CC box for users to enter CC's.

My Customers/Users are always asking for it to be added.