Is there a URL scheme to pre-fill fields on a ZenDesk Ticket Form? | Community
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Is there a URL scheme to pre-fill fields on a ZenDesk Ticket Form?

  • March 24, 2020
  • 1 reply
  • 0 views
J

In certain circumstances, we would like to pre-fill the subject line field of a ZenDesk Ticket Form, much like `mailto:` links optionally accept a subject line. The use case here is to do some lightweight ticket routing based on subject line. Is it possible to pre-fill fields on a ZenDesk Ticket Form from URL parameters?

Thanks for reading!

James

    1 reply

    Dan32
    • Dan32
    • March 25, 2020

    Hey @James Remeika

    There's not really a custom URL scheme, but if you're using the help centre, you can prefill some fields via Javascript.

    Zendesk wrote an article with some tips around this behaviour here

    Hopefully that helps!

     

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