Is it possible to enable Custom Sign In on Zendesk? | Community
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Is it possible to enable Custom Sign In on Zendesk?

  • December 14, 2020
  • 3 replies
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G

We're working to build a support portal for our client. They have been using Zendesk and we'll have to integrate basic Zendesk operations on the support portal. What we plan to do here is, on our custom login page, we want to ask our users to sign in (this credentials will belong to Zendesk). Once they sign in, We want to authenticate the users and once authenticated, we want to set a session for Zendesk. 

On this support portal of ours, we'll allow users to search their requests they have raised. When the user selects any request, after the search, we want to redirect them to the Zendesk console, showing their ticket (and in a logged in state). 

Is this possible? How can I set the Zendesk session on custom login with Zendesk Credentials?
Is it possible by the JWT SSO method in the admin security section?  

Thanks in advance. 

    3 replies

    Dan28
    • Dan28
    • January 14, 2021

    I think you'd want to set up a single sign on solution that authenticates your custom application and also authenticates via JWT to Zendesk.  A solution like Auth0 should be able to provide you with the ability to handle this.  I can confirm that this is possible as we are able to use one applications credentials to authenticate into a Zendesk account, but I am not close enough to be able to provide details on how it's being implemented.  However, I have found the Auth0 documentation to be robust and you might find some pointers on integrating various systems together there.

    G
    • Groffer
    • Author
    • March 4, 2021

    Thanks @Dan Cooper,

    So, we were able to use JWT SSO to login the uses and get a JWT link. So whenever the user tries to access Zendesk from our website, we redirect them with the JWT token, so the user gets logged in to zendesk as well. Is this the correct approach? or should I be using JWT in a different way? Would really appreciate your help here. 

    Dan28
    • Dan28
    • March 5, 2021

    @Raghav Mishra, 

    I'm glad that you got this working.  I'm not close enough to our workflow to know how this is working at this level of detail to explain if your solution is correct or not unfortunately.  Wish I could provide more.  If you are working with an identity provider, it might be worth chatting with them about what they recommend. 

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