Is anyone being logged out every 10 seconds since the upgrade? | Community
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Is anyone being logged out every 10 seconds since the upgrade?

  • October 24, 2023
  • 1 reply
  • 0 views

Dominic11

As the subject says, ever since I've had this upgrade, the account is logging me out every 10 seconds.

I made this video showcasing my issue: https://share.vidyard.com/watch/JW997nBya9ZbYw9ygxfKg4?

The test account is a sponsored account. We are a Zendesk partner - ROCA.WORK

Any insights will be greatly appreaciated!

Have a great day,

Dominic

1 reply

Brett13
  • Community Manager
  • October 24, 2023
Hey Dominic,
 
Thanks for bringing this to our attention and sorry to hear this is happening on your account. I can see how this would be super annoying! I'll be creating a ticket on your behalf and escalating to our Customer Care team so they can dig into this further with you. You'll receive an email shortly stating your ticket has been created.
 
Cheers!