Internal notes and public replies not appearing after hitting "Submit" | Community
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Internal notes and public replies not appearing after hitting "Submit"

  • June 16, 2022
  • 2 replies
  • 0 views
Allen12

Hello!

I've been having a problem recently with Zendesk where if I type in an internal note or public reply and click submit, the note doesn't appear until I refresh the page. Recently I did a full reset on my machine and the problem is still happening.

Is there anyone else running into this problem or have any suggestions on how to fix it?

    2 replies

    Ifra
    • Ifra
    • June 16, 2022

    Hi Allen :), can you share the screenshot of your query?

    Allen12
    • Allen12
    • Author
    • June 16, 2022

    Hi there,

    I'm not really sure that's anything I can provide since it'll contain personal information. But the specific steps I do are the following:

    1. Type in an internal note
    2. Click "Submit as open"
    3. After clicking "Submit as open" the message disappears and the internal note is nowhere to be seen
    4. I refresh the Zendesk page entirely
    5. Internal note is now showing
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