Intent, language and sentiment missing from Intelligence panel. I only see the Summary item.
Intent, language and sentiment missing from Intelligence panel
Hello and sorry for the trouble.
To get the intelligent triage enrichments (intent, language, sentiment), you must subscribe to Zendesk Advanced AI to get access to intelligent triage. It sounds like you have signed up for the EAP for the generative AI agent tools, but you do not currently have Advanced AI.
If you would like to learn more about Advanced AI, how to get it, etc., please check out About Zendesk Advanced AI
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