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Integration to Office365 groups

  • August 16, 2016
  • 1 reply
  • 0 views
M

Hi,

What does the Office 365 group integration to Zendesk do? Will agents be able to manage Zendesk tickets inside of Office 365 groups?

 

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    1 reply

    J
    • Jessie17
    • August 17, 2016

    Hey Magnus!

    According to our documentation: "The Outlook integration allows Outlook users with or without a Zendesk account to copy email contents to a new ticket in Zendesk without leaving the Outlook application."

    You'll find all the info you need on the integration here: Setting up Zendesk for Microsoft Outlook Integration.

     

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