Integrating ZD with Apple App Store for review management | Community
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Integrating ZD with Apple App Store for review management

  • June 17, 2020
  • 4 replies
  • 0 views

Hi all,

I'm looking at integrating the Apple App store reviews with our Zendesk. I've already managed to integrate the Google Play store with an ZD app from the ZD marketplace but can't seem to find a suitable app for the Apple App store. 

I found a post about this from two years ago but the link doesn't work anymore:

https://support.zendesk.com/hc/en-us/community/posts/360004399467-Can-I-use-Zendesk-to-manage-App-Store-reviews-?input_string=Integrating%20ZD%20with%20Apple%20App%20Store%20for%20review%20management 

What are other ZD users using to integrate with Apple's App Store? 

Note: I've found a number of apps that do this but they all require additional payments and services that are more than I need (sentiment analysis, statistics etc.). I'm looking for an app that pulls in comments and lets me reply. Simple as that. 

4 replies

  • June 21, 2020

Hi Florian,

We use Appbot, it's easy to set up with webhooks. https://appbot.co. 14 day free trial. Hope this helps,

Adam

 

 


Vahe
  • August 27, 2020

we have been using AppBot for 1+ year then shifted to AppFollow. it allows responding from within the ticket and using dynamic content


  • July 26, 2021

Hi

Has anyone used Appflyer to integrate the reviews from Apple store?


Dave12
  • August 13, 2021

It looks like gominga Review Manager would be another option.