Instagram private message

There is an Instagram - Zendesk addon https://www.zendesk.com/apps/support/instagram-channel/

I think it's only for the comments.

Access to the private messages is limited from my understanding, so there is no integration so far which support msgs. 

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Just dropping a quick note to say that Instagram Direct is now available. Please see this article for more information about requirements, eligibility and steps to set it up.