Including 0 values in Zendesk Explore reports | Community
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Including 0 values in Zendesk Explore reports

  • January 25, 2019
  • 4 replies
  • 0 views

Hi,

how can I include 0 values for created and solved tickets in Explore? I used to works with Insights before and followed this guide back then: Including 0 values in Insights reports.

Is there an option to display those in Explore by now or do we have to create custom metrics for this as well again? If so, how would I do that in Explore?

Best,
Marcel

4 replies

  • Author
  • January 25, 2019

Nevermind, found what I wanted with Time Axis: Display emtpy time elements (Results Manipulation).

Best,
Marcel


  • February 9, 2019

Do you know if there is a way to remove 0 values from explore? I am having the opposite problem where I dont want them to show. I want through Results Manipulations and had no luck.


  • Author
  • February 11, 2019

Hi @Amber,

what options did you try in Results Manipulation?

What happens, when you select Results Manipulation » Metric filter » Remove blank values?

Best,
Marcel


  • February 12, 2019

Im using a bar graph. When I select remove blank values it does remove that value but leaves the attribute as a place holder. I would want it to remove that piece - see below.