Since enabling custom ticket statuses, our incident view has become very challenging to work with. We rely on seeing the status of the incident in the view of linked incidents. All of the columns are simply off now.
This happens when going to a Problem and viewing the linked incidents at this style of URL: https://subdomain.zendesk.com/agent/tickets/#####/incidents
Zendesk doesn't allow us to modify this view so we're stuck in this state. Have to enter the ticket or hover to see the status, which is not scalable at even 4 linked incidents.
Incident view doesn't show any status now
Hello Lisa,
Thanks for pointing this out. This is a bug and we are working on getting this fixed. I will update this thread once we release the fix for the Problem-> Incident view
Excellent, thank you!
Hello Lisa,
This bug is now fixed and you should be able to see custom statuses in the problem-incident view.
Much better, thank you Guarav!
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