I would like to see an accurate AHT - Total Talk time divided by the number of calls they took | Community
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I would like to see an accurate AHT - Total Talk time divided by the number of calls they took

  • July 14, 2023
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 I would like to see an accurate AHT - Total Talk time divided by the number of calls they took

Time they are available to do other tasks i.e when not on a call or wrap up how much time do they have available in the day. 

    1 reply

    Karen13
    • Karen13
    • July 17, 2023

    Hi Bonnie, 

    Thanks for this feedback, we will take this into consideration for future roadmap/new metric creation. 

    Thanks, 

    Karen

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