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I want to receive a Response when registering internal note/comment

  • March 10, 2021
  • 2 replies
  • 0 views
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I want to receive a Response when registering internal note/comment.

How do I get a internal note/comment?

Is it possible?

 

example )

Red box....  I need.

 

    2 replies

    Nicole17
    • Nicole17
    • March 10, 2021

    Hi Eunji - can you provide a little bit more context? Are you saying that you want to receive an email notification any time you create an internal note? Or any time any agent creates an internal note? 

    E
    • EUNJI
    • Author
    • March 11, 2021

    Hi! Thanks for the reply 😄

    I want to receive an zendesk API callbacks.

    And any time any agent creates an internal note.

     

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