The only admin in Zendesk is off today and I lost access to perform the only task I have this week... is post and edit articles! This is obviously a bug on your side and there are no live contact to reach out.
I lost an ability to add and edit articles suddenly
Hi Dave,
How would I lose my "guide" privilege if no one there to remove it? An account Owner wouldn't purposely enter zendesk to downgrade me out of a bad mood, and I know it for sure since I already talked to him. An issue is on your side. Best of luck!
Thanks for the clarification, Jackie - I'm going to create a ticket for you so we can get this figured out.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Hi Jackie,
That sounds stressful! The best thing to do is to contact your account Owner, who would also have admin privileges. They'd be able to upgrade your privileges, and if they're unsure how to do that, you can point them here: Setting agent editing and publishing permissions on knowledge base articles. Best of luck!