Hello,
We are trying to create a simple workflow using Make.com that says "When a deal is closed in Hubspot >> Open a ticket in Zendesk"
The intention is that this ticket will be used to alert our implementation team about the new customer and also pouplate the customer and associated organization in Zendesk along with relevant organization variables.
The tricky part is that Zendesk requires a requester ID in order to create the ticket and have it associated with the right user. It does not seem that Zendesk will accept the email address of the hubspot contact and then associate it to an existing email (if it exists) or create a new user, which is the behavior of Zendesk if an unkown user simply emails our support email address.
Any idea on how to work around this? Is it possible to have Zendesk pass the user ID back to Hubspot as a visible field, perhaps, which can then feed through Make.com?