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How to stop email notifications

  • May 19, 2017
  • 2 replies
  • 0 views

Hi,

I am having trouble figuring out how to stop email notifications from Zendesk.

Can anyone help me figure this out?

Many thanks,

Aaron

This topic has been closed for replies.

2 replies

  • May 20, 2017

Hello Aaron and welcome to the Community!

You have to deactivate/edit some of your triggers and automations.

Visit „Admin“ > „Business-Rules“ > „Trigers“ and/or „Automations“.

Here you can check your triggers/automations and edit them.
You can remove actions like „Notifications: Email user“.

Please be carefull because if you deactivate or change something here, it can unsettling your workflow.
If you are unsure about something, do not hesistate to ask.

Best Regards,
Nils


Nicole17
  • February 20, 2020

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