I have a WhatsApp bot that is integrated to my Zendesk account via Sunshine, we have a ticket from exclusive for bot calss but the passControll API doesn't create the ticker in the correct from when called.
I tried multiple alternatives in the body of the request, such as:
dataCapture.systemField.form_id, dataCapture.systemField.ticket_form_id, dataCapture.ticketField.form_id and dataCapture.ticketField.ticket_form_id
and even passing the ID of the form as a custom field, none worked and it kept creating the tickets in the standard form. I wonder if its possible to select the form or it will always go to the standard one?