I'm trying to set up a macro or trigger to be able to close a ticket without sending out a notification.
I can't quite figure out how this is done. If we get emails that open a ticket that is either spam or a mis-routed email we would like to close/solve it without emailing the originator.
I think I got it.
Add a tag to the ticket like "silent_close"
Adjust the Notification trigger so that the
Tag [does not contain] "silent_close"
If it does, do not send notification.
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Hey Marc -
Yep, it looks like you got it! Thanks for coming back and letting us know you got things sorted.