How to report custom statuses in Explore report | Community
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How to report custom statuses in Explore report

  • September 7, 2022
  • 3 replies
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A

Hi guys,

Please help to advise a way that we can extract the data of custom ticket statuses in Explore in similar ways that we can use for default ticket statuses. I'm not able to do it right now.

Thanks,

Andrew

      3 replies

      Aaron11
      • Aaron11
      • September 13, 2022

      I am also wondering when this functionality will be available. Currently, we are able to filter on custom statuses within views, but Explore does not provide the option to filter on custom statuses. This is especially important for Backlog reporting. Thanks!

      Colleen13
      • Colleen13
      • September 26, 2022

      Hi @andrew18 and @aaron11, 

      Explore and custom ticket statuses integration will be available at our GA release closer to November. Please see our Feature Limitations post for a list of the limitations that we plan to address before GA. I will be keeping that post updated throughout this EAP with any changes. Thank you! 

        Colleen13
        • Colleen13
        • November 10, 2022

        Hi @andrew18,

        Custom ticket statuses are now available for Explore. Please see this post for more information. 

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