I want to remove some of the ZenDesk built-in mandatory Ticket Fields (System field) from the ticket form.
For Example: System Fields like: Assignee, Group, Description, etc always shows up on ticket forms. Is there any way to hide them or disable them?
Some of these won't show to end users unless required to, however these need to be there. You can't exclude assignee or group from the form otherwise it will break the workflow. The ticket would be unable to be assigned. Description is always there as it is required for any ticket.
As Andrew says these are not removable and essential for the way Zendesk operates. Please let me know if you need any further advise on specific use cases
#helpsome regards,
Thomas de Silva
Zendesk Consultant @ helphouse.io
You can hide the ticket fields with this handy app:
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Thanks for sharing Sondra!