How to make your Help Center Public

Hi Alex S,

  There are two things to consider in order to make HC content being public.

1. Make sure that "Require sign in" box isn't ticked from HC General Settings.

2. View permission is controlled at Section level, hence when you edit a section you'll see three options for "Who can view?" parameter:

• Anyone
• Signed-in Users
• Agents and Managers

  You'll find more details from this earlier post (scroll down to Emily's answer).

  You may also be interested by the following link: Getting started with Help Center, pay attention to "Next Steps" section as more links are provided including Customizing Help Center.

Rgds

Serge

We started out with a public HC and then switched to SSO with JSON. Our content is still available with the URL only. I dont' find the "require sign in" box anywhere. Or maybe I'm missing it. Where do I find it? I've been through every settings page. 

Hey Anneliese! Sorry for the late response!

In your Help Center, click on General, and select Help Center settings from the drop down menu. Then scroll down to the Security section. The Require sign in box is in the Security section, which is the third one down.

Cannot get my section aviable to everyone even if setting it to be allowed for everyone 

as soon as i sign out it doesnt appear 

Hi Mikael,

We noticed that too, and then we found that when we posted an article, the section appears. In other words, if the section is empty, it won't show to end users (signed in or not). 

Also, I found that when I'm in Guide Admin, if I am in Customize Design, I can preview the HC as "Anonymous" and it shows what any user sees before signing in.

If that's not how it's working for you, perhaps something else is up!

Thanks for jumping in, Heather! This is exactly what I was going to say. :)

Thank you , now i got it working !! Thanks All