How to get satisfactions as well as CSAT | Community
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How to get satisfactions as well as CSAT

  • June 28, 2024
  • 1 reply
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但

I would like to get a survey not only for Csat but also for NPS (support recommendations). Is there a way to do that?

    1 reply

    G
    • Gabriel32
    • July 1, 2024

    Hi Yosuke

    As of April 30 2023, Zendesk has depreciated and removed the NPS functionality. For more information, please see this article below:

    What is being removed [updated: March 2024]

    Zendesk is building the world’s best conversational platform. This change will allow us to focus on developing new functionality that reaches more people and provides you and your customers with an overall better Zendesk experience. If you are looking for something similar to the Net Promoter Score functionality we would recommend you look at one of our partner solutions as an alternative: Medallia's Stella Connect, Nicereply, Simplesat, SurveyMonkey, Surveypal, and SweetHawk.

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