For some reason, this is too complicated to achieve with Zendesk. We utilise a third-party service that has a dedicated email address where customer purchase orders are received and automatically processed.
However, we still have customers who will send their purchase orders to our generic Zendesk support email. What is the easiest way to have that ticket forwarded as is to our PO email with the attachment intact?
Creating targets doesn't work (because there's no trigger or automation, we need to manually specify that tickets need to be forwarded on a case by case basis).
Changing the requester doesn't work because it doesn't forward the original email or the attachment.
Hi Bilgin –
Although there's no built-in way to do this in Zendesk, there is an app in our Apps Marketplace that I think will give you the functionality you need: Forwarder App Integration with Zendesk
Hope this helps!