Hello Team,
I have an account in the zendesk. I have linked my support Gmail account with zendesk. I have received many support requests on the Gmail account. All those emails are generated as Suspended tickets on the Zendesk.
Can you please guide me that how can these tickets will be not considered Suspended tickets and come to those tickets in the main section? 
How to forward support mail to Zendesk from my link gmail account.
Hi Brett,
Thank you for the quick assistance.
It shows this cause of Suspension: "Detected email as being from a system user".
I have checked your given link. But I am not able to resolve it. It still goes to the suspended tickets.
Thanks,
Krunal
Hey Krunal,
That means the email was generated by a mail server (for example, messages sent from addresses beginning with mail-daemon@ and postmaster@) and then suspended because it is assumed that they are not intended to be support requests.
To fix this issue you will need to configure your email address to be sent from or redirected through non-system address on your account. I can confirm that Zendesk is working as it should so this would need to be fixed on the email provider side.
I hope this points you in the right direction!
Hi Brett,
Emails are sent from the "email address removed" to our support mail "email address removed" and this support mail is configured with the Zendesk account.
We have received a support email on the "email address removed" which is linked with the Zendesk account.
Please let me know what exact steps we need to follow to resolve this issue.
Thanks,
Krunal
This comment has been edited by the Zendesk Community Team to remove sensitive information.
Hey Krunal,
I'm going to create a ticket on your behalf so our Customer Care team can look into this further.
You'll receive an email shortly stating your ticket has been created.
Cheers!
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Hey Krunal,
Can you confirm what's under the Cause of Suspension column for these tickets that are under the suspended tickets view? I also recommend taking a look at our Causes for ticket suspension article as this will tell you how to resolve the issue in most cases.
I hope this helps!