Received over 13k spam submissions last night from China through Zendesk form. Need guidance on how to delete all of these messages or if Zendesk support can do it that would be great. Already turned on CAPTCHA to alleviate future attacks but need help with clean up now and I hope Zendesk doesn't expect us to do these manually one page at a time.
How to delete lots of spam tickets?
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Hi Walter,
You have a few options - you can check into the Bulk Delete Tickets API Endpoint to delete tickets in bulk. It will take some coding to do, but it's an option to work through this backlog. It's still only going to do 100 tickets at a time, but you can pair this with the Search API to pull out relevant tickets.
Alternatively, I've recently tried out the GDPR - Search and Destroy applications which has an easier method for deleting apps. It has a free trial but it seems to work pretty well and may be worth trying out for this. It largely follows a similar process as the API solution and takes a saved search and does the work in the background looking for tickets that match the conditions of the search and deletes them.
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Here's a tip from another user you may find helpful as well: Quickly mark lots of tickets as spam - No Automations required