How to concatenate multi-select choices in attribute recipe | Community
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How to concatenate multi-select choices in attribute recipe

  • September 10, 2020
  • 4 replies
  • 0 views

I'm building a table report in explore. I want to show values chosen from a multi-select field but currently if more than one option is selected, then a new table row for each option is created. I'd like to just have 1 row per ticket so I'm thinking if I could concatenate the options into a new attribute calculation that would solve the problem but I don't see a formula that would do this.

Please help

4 replies

  • September 10, 2020

Hi @Maeve Tracy, I'm wondering if this article about joining attributes might help you to do what you want - https://support.zendesk.com/hc/en-us/articles/360022298254

Hope this helps!


  • Author
  • September 14, 2020

Hi Rob,

 

Unfortunately that article does not help. It refers to joining different attributes together. I need to join selected options within the same multi-select attribute. I don't think it's possible :(

 

Maeve


  • September 14, 2020

Hi Maeve Tracy

I'm sorry that wasn't the correct solution. I'm also struggling to see a way to do this. I'm hopeful that someone else will chime in with a solution. If so, I'll ensure it gets documented!

 


Taylor18
  • February 12, 2021

Hi @Maeve Tracy and @John Weng, 

Unfortunately, it is not possible to condense multi-select field values into one line within Explore. I recommend sharing this request in our Explore Product Feedback Community

Best,