How to bulk suspend users?

Hello Darren,

So currently there is no one-stop shop way to go about bulk suspending users in an attempt to make the overall process more efficient.  

I would recommend leveraging our API with a custom script (see Bulk Delete Organizations).  

I've also linked the primary help article that covers this topic in case you have any other questions on this process.

Hope this helps clarify things better and let us know if there is anything else we can assist with. 

Hi Devan,

Thanks for the reply.

I appreciate what you say about the API, but the API does seem to be a bit of a catch all for any missing features within Zendesk.

You would think basic housekeeping functions would be an integral part of the system as deleting/suspending/updating users would be a basic feature in almost any system.

Hey Darren,

I completely understand wanting more utility out of our API, and we are continually working to improve our user experience. I would recommend posting the improvements you would like to see in our Product Feedback forum so our development team can consider your feedback. If there is anything else we can clarify for you let us know and thanks for reaching out to us. 

Hi Devan, it's not more functionality from the API that I think is needed, its less reliance on the API for features that should be built in to Zendesk.

Over the 7 years we have been using it we have ended up with thousands of users who are no longer valid.

The only option given natively within Zendesk is for me to manually go in and delete them 1 by 1.  Surely that cant be seen as a "Smart" way to manage things.

I will leave the suggestion on the forum though

For anyone who comes accross this post looking for the same answer, here is what I did

1) Export all existing users to a CSV

2) Excel create an API url for each user you want to delete.

eg User ID is: 2818362715

url is: https://<yourdomain>.zendesk.com/api/v2/users/2818362715.json

3) Install CURL

https://develop.zendesk.com/hc/en-us/articles/360001068567-Installing-and-using-cURL

4) Create a batch file with the following commmands:

curl https://<yourdomain>.zendesk.com/api/v2/users/1244560252.json -v -u <your Zendesk username>:<your Zendesk password> -X DELETE >> c:\curl\delete_log.txt

The last part of the command ">> c:\curl\delete_log.txt"

is just so I could check back that all worked ok

Is there anyway to bulk unsuspend users?

Hi Michael - 

I see that this is your first post. Welcome to the Zendesk Community! 

There are two potential ways you could go about bulk un-suspending users: 

1) Zendesk recently released an app called 'Super Admin' which allows the bulk updating  of agents and end users. Admins can purchase the app in the marketplace: https://www.zendesk.com/apps/support/super-admin and you can find more information about how to install and use the app here: https://support.zendesk.com/hc/en-us/articles/360049714874-Installing-and-Using-the-Super-Admin-app

2) Depending on how many users you're working with and whether you have their user IDs, you could also potentially use the API. You would make an API call to api/v2/users/update_many.json?ids=123,456,…
with a payload like this:
{"user":{"suspended":false}}

I hope one of those two methods will work for you. Let us know if any additional questions come up!