How do I sign up for the Modify Closed Tickets Beta? | Community
Skip to main content

How do I sign up for the Modify Closed Tickets Beta?

  • January 22, 2024
  • 13 replies
  • 0 views

Dane12

This beta is still in development but is taking sign ups already. We expect the functionality to be turned on for beta customers in March of 2024. We will send out an email when this happens.

 

Please fill out this form to be signed on to the beta.

13 replies

  • March 25, 2024

Hi @dane12, is there any update on the timeframes for the Modify Closed Tickets Beta? It's coming to the end of March, is this something that's likely to be turned on for those that have signed up this week?


Dane12
  • Author
  • March 26, 2024

Hello Libby,  thank you for reaching out/keeping me honest!  Sadly, we ran into an unforeseen circumstance that caused a delay of one month.  We are now targeting the end of April to launch this beta.


  • April 30, 2024

Hi @dane12 , just checking whether there's been any update on this as it's the 30th April. I assume there's been another delay, can you please let us know what the new target launch date is?


Robert17
  • May 8, 2024

Hi @dane12 ,  just wondering is there any update on when this functionality will be available in EAP? 

I am signing up for the beta now. 


Dane12
  • Author
  • May 17, 2024

Hello!  I want to first apologize for the radio silence since the last two posts here asking about our beta start date.  Given the constantly moving date for this project thus far, I wanted to ensure that when I did communicate a date with the community that I did so with a high degree of confidence.

 

I'm happy to say that we are in the final stages of our testing and release preparation.  Given our current status, I can now share that we are targeting a Beta start date of June 12th.  As we approach that date I will be reaching out to everyone who has signed up for the beta to verify their participation and ensure they are informed when this functionality is enabled.

 

I'd also like to thank you all for your patience thus far.  I know this seems like a small/or simple project but given the long standing paradigm that Closed Tickets are immutable there have been many internal hoops to jump through in order to reach this point.  I appreciate everyone's excitement and willingness to work with us on this beta and our forthcoming feature.


Robert17
  • May 30, 2024

Hi Dane, 

Thanks for the update! Really appreciate this news! 

I am very excited to participate. 


  • June 11, 2024

Has anyone yet received any communications on the EAP as I signed up and have not received any contact as we are highly anticipating this feature.


Hi Jason, yes Dane reached to me yesterday about enabling the beta on my subdomain. It's starting tommorow so maybe he'll reach out to you today?  Did you check your spam?


  • June 11, 2024

Nothing yet. Will wait to see if anything arrives as perhaps there is a large list of customers hoping to test this and I am further down the list.

 


Dane12
  • Author
  • June 11, 2024

Hey Jason!  I didn't actually see a response from you on the form above.  Could I ask you to fill it out today so I can email you and we can get your subdomain added when we launch tomorrow?


  • June 11, 2024

@dane12 strange, anyways I filled out the form.


  • July 1, 2024

@dane12 - I know I am late to the party, but are you still excepting beta applications?  I filled out the form just in case.  Thanks!


  • August 8, 2024

@dane12 I signed up for the beta. Can my subdomain be added?