Are you ready to get visibility into every AI agent-handled conversation as a ticket in Agent Workspace? Join our Early Access Program (EAP) and be among the first to experience this new capability.
We're starting to rollout access. We'll reach out with next steps once you've signed up and are ready to be onboarded.
Requirements:
- You are using Messaging
- You have configured and are using our Basic, Advanced or Legacy bot offerings.
Limitations:
- Currently, tickets created by AI Agents using AI Agents Advanced or third-party bots will remain in an OPEN status after 4 days of inactivity, these will transition to SOLVED status. More info here. Once tickets are marked as SOLVED, you will be able to delete them as needed.
- In future iterations, we plan to provide enhanced controls for managing the status of AI Agent tickets, including additional options to mark tickets as closed.
How to sign up:
Simply fill out this form to express your interest.
What to expect:
Once you've signed up, we'll keep you updated and let you know when this feature is ready for you to enable inside admin centre for your instance.