How do I sign up for the agent statuses EAP? | Community
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How do I sign up for the agent statuses EAP?

  • March 23, 2022
  • 9 replies
  • 0 views
J

The agent statuses EAP is currently available to Zendesk customers who:

This being an Early Access Program, there are a few product limitations:
  • Accounts can't have more than 100 custom agent statuses.
  • When using the Agent Statuses EAP, operating hours won't set an agent's status.
  • An agent's status won't be inferred based on their session connectivity.
  • Admins will not have the ability to change agent’s Talk statuses. Additionally, any API’s that set or change an agents status in Talk will not be supported.
  • Explore live dashboards won't display data for messaging statuses.

To register, please fill out this form: Agent statuses EAP sign-up form. 

We cannot guarantee that everyone can join at this stage, but we’ll do our best to support as many as possible. We look forward to working with you on this exciting new feature!

      9 replies

      R
      • Riah
      • May 3, 2022

      Hi,

      We are interested to sign up for this but we have Chat support enabled. Curious why we are not eligible to participate?

      Thanks

        J
        • Jordan26
        • Author
        • May 17, 2022

        Hi @riah, 

        Per the strategic move by Zendesk towards conversational messaging, chat is not currently planned to be supported. 

        Thank you for sharing your feedback! I'l be sure to update you if anything changes. 

        I
        • Ibrahim
        • June 21, 2022

        @jordan26 quick questions. would the status value be exposed in triggers to be used in conditions. example , Agent status is offline and ticket updated by client then send email to manager group 

        C
        • Connor17
        • June 22, 2022

        Hi,

        If we use both phone support and chat, do we qualify for this but just for our phone support? 

        J
        • Jordan26
        • Author
        • June 22, 2022

        @connor17 thanks for the question and interest! The agent status feature is not available to any customers that are using chat, so unfortunately you wouldn't be eligible.

        Felipe30
        • Felipe30
        • July 27, 2022

        Will it be available for customers that are using chat in the future?

        D
        • Dale16
        • July 29, 2022

        Any update on this for general release?

        Lauren11
        • Lauren11
        • August 2, 2022

        The EAP sign up form is closed- will this be GA soon?

        Brett13
        • Brett13
        • Community Manager
        • August 5, 2022
        Hey Lauren and Dale,

        The EAP is still active but we are no longer accepting sign-ups at this time. We will be sure to update this post when we have a release date to share so stay tuned!
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